# File types and sizes

What we accept, the ten-megabyte limit, and where to send something that does not belong to an application yet.

Updated: 2026-09-12

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## What we accept

`.pdf` · `.jpg` · `.jpeg` · `.png` · `.webp` · `.heic` · `.csv` · `.xlsx`

**Up to 10 MB per file.** As many files as you like.

The one exception is [bank statements](/help/bank-statements), which have to be PDFs downloaded
from your bank. Everywhere else, a photograph of a document is perfectly acceptable.

The browser only offers you the kinds of file we take, and both the app and our server check the
size and the type before anything is stored — so a file that was never going to be accepted is
refused quickly rather than after you have watched a progress bar.

## If a file is too big

- Send the pages as separate files. Six months of statements are six files from the bank anyway.
- Photograph a document rather than scanning it at 600 dpi. A phone photo of a certificate is
  usually under 3 MB and perfectly readable.
- On a Mac, **Preview → File → Export → Reduce File Size** will usually take a scanned PDF well
  under the limit.

## Sending something that is not attached to an application

You do not need an open application to send us a document. "Here is my paperwork, what can I get"
is a normal way to start with a broker, and a documents screen that insists on a form first is a
closed door. Anything sent that way belongs to your business, and the people working with you can
see it against whatever you open next.

## On the web

**Send documents** in the sidebar. It files what you send against your most relevant open
application and names it at the top of the box, so there is nothing to choose — and it offers
three labels: bank statements, incorporation documents, or something else.

<Shot src="portal-documents" alt="The Send documents screen: a picker for what the document is, a drop zone reading PDF, JPG, PNG, CSV or XLSX, and a list of everything already sent with dates and labels." caption="Everything you have ever sent us is listed underneath, with what it was filed as." />

## In the app

The **Documents** tab does one thing the website does not: it asks **which application** the file
belongs to, and takes **Not sure yet** for an answer. It also offers the full list of labels
rather than three.

Two ways in: **Choose a file** opens Files and iCloud Drive, and the button beside it opens your
**photo library**. There is no camera inside Spark — photograph the document in the Camera app
first, then pick it here.

<Shot src="ios-documents" phone alt="The Documents tab in the Spark app showing the send us something card and a list of sent documents." />

HEIC — what an iPhone photo is by default — is on the accepted list, so there is no need to
convert anything before sending it.

If you have sent the wrong thing, see [if you sent the wrong document](/help/sending-the-wrong-document).